Insurance & Billing
Managed Care Center

Financial Counseling Department - 336.238.4765

The goal of the Insurance and Billing Department (Patient Accounts) is to generate a prompt, accurate bill for each patient and to file that bill with the appropriate insurance carrier.  The hospital participates in most major insurance plans and can customize a payment plan for patients if needed. Visit our Managed Care page for a complete listing of insurances accepted.

Managed Care Plans

 

 

 

 

Financial Information
It is important for each patient to know and understand personal insurance coverage and benefits. Lexington Memorial does not refuse emergency treatment or services to anyone, regardless of  the method and ability to pay. However, the hospital expects payment for services rendered and will gladly discuss various options through which these obligations can be met. The hospital also accepts MasterCard, Visa, Discover, personal check and cash payment for services rendered.

It is the right of each patient to receive a clear and understandable explanation of his or her hospital bill at any time during or after hospitalization. Do not hesitate to contact the hospital if there are questions about the bill for hospitalization.

Filing Insurance
Patient Account representatives file insurance claims generated through hospitalization. Being acutely aware of the complexity of hospital and medical expenses, the Patient Account Representatives will provide explanation, information and assistance in helping patients understand the billing process. Often, all of the hospital charges are not received in the Patient Accounting Department until after hospital discharge. Patients receive a summary bill initially along with notification of the filing of an insurance claim. Patients will then receive a statement of the remaining, outstanding balance for which the individual is responsible.

Patients can access assistance, further explanation and information regarding hospital bills by calling the Patient Accounting Department at 238.4760.

Physicians' Bills
Services provided by private physicians who may have been involved in care during hospitalization are billed separately by their billing offices. Examples of these services might include radiologists, anesthesiologists, pathologists, Emergency Room physicians and others. These bills are separate and above what the hospital bill may state and should not be confused as one and the same.

Financial Counselors
Financial Counselors are available if patients need financial assistance through extended payments. They will discuss the hospital's collection policy, individual financial circumstances and help each individual determine an agreeable plan for payment of hospital services. The Financial Counseling Department can be reached by calling 238.4765.