Financial Information
Lexington Memorial Hospital does not refuse emergency treatment or services to anyone, regardless of their ability to pay. We do expect payment for services rendered, but understand that many people in our community do not have health insurance or the means to pay for healthcare services. Lexington Memorial Hospital is committed to assure that patients who do not have the ability to pay for their care are not denied medically necessary service. We have a Financial Assistance policy that allows our patients to be evaluated for alternative sources of funding, such as Medicaid or their eligibility for a charity write-off. The hospital also accepts MasterCard, Visa, American Express, Discover, personal checks and cash payments for services rendered. We offer online bill pay and extended payment arrangements, as well. Please see “A Guide to Your Hospital Bill” for complete patient billing information.
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It is the right of each patient to receive a clear and understandable explanation of his or her hospital bill at any time during or after hospitalization. Do not hesitate to contact the hospital if there are questions about the bill for hospitalization.
Filing Insurance
Patient Account representatives file insurance claims directly to your insurance company. Being acutely aware of the complexity of hospital and medical expenses, the Patient Account Representatives will provide explanation, information and assistance in helping patients understand the billing process. Often, all of the hospital charges are not received in the Patient Accounting Department until after hospital discharge. Patients receive a summary bill initially along with notification of the filing of an insurance claim. Patients will then receive a statement of the remaining, outstanding balance for which the individual is responsible.
Patients can access assistance, further explanation and information regarding hospital bills by calling the Patient Accounting Department at 336.238.4760.
Physicians' Bills
Services provided by private physicians who may have been involved in care during hospitalization are billed separately by their billing offices. Examples of these services might include radiologists, anesthesiologists, pathologists, Emergency Room physicians, hospitalists and others. These bills are separate and above what the hospital bill may state and should not be confused as one and the same.
Financial Assistance
Financial Counselors are available if patients need help paying their hospital bill. They will discuss an individual’s financial circumstances to determine opportunities for available assistance, the hospital’s credit and collection policy or help with an agreeable plan for payment, including the details of our extended payment plan.
Lexington Memorial Hospital uses the most current Federal Poverty Guidelines in our Charity Care policy to write-off up to 100% of a patient’s hospital bill using a sliding scale based on household income. We must also consider assets, but do review individual catastrophic medical circumstances to determine a patient’s ability to pay for services. All patients (insured and uninsured) receiving care, except cosmetic and elective services, can be considered for financial assistance.
The Financial Counseling Department can be reached by calling 336-238-4445 for services received in the Emergency Department or 336-238-4574 for all other hospital services.
